renault can clip no sensor detected

I got one Renault Can Clip from obdtool.co.uk, when I use it, I always get an error message reading: No Sensor Detected, check the sensor connections and ensure that the supply to the vehicle is correct, then try again.

Solution:
Finally I got answer from their engineer. There are two options to do:

1) install IE8,

2) install older version.

About the detailed installation and diagnostic, the video can be very helpful: http://www.eobdtool.co.uk/wholesale/renault-can-clip-diagnostic-interface.html after open this link, click Video to watch or contact the customer service.